This policy explains the deposit, cancellation windows, and refunds for bookings made with Panther Travels (Pvt) Ltd. Specific terms for your trip are confirmed in writing at the time of booking and take precedence where they differ.
Deposit
A deposit (typically 25% of the trip total) secures your place. The remaining balance is due before departure as advised on your booking.
Cancellation by you
- 30+ days before departure: full refund of amounts paid, less any non-recoverable third-party costs (e.g. permits already issued).
- 14–29 days before departure: 50% refund of the trip total.
- Fewer than 7 days before departure: no refund.
To cancel, contact us in writing as early as possible.
Cancellation or changes by us
If we must cancel a departure (for example for safety, weather, or insufficient numbers), you may choose a full refund of amounts paid to us, or a credit toward a future trip valid for 12 months. Where conditions force an itinerary change mid-trip, we make reasonable adjustments and refund any clearly unused, recoverable costs.
Force majeure
For events beyond our reasonable control, refunds are limited to amounts we are able to recover from suppliers; we will always pass back what we can.
Insurance
We strongly recommend comprehensive travel insurance that covers cancellation, medical care, and evacuation, as some costs may not be refundable.
How refunds are paid
Approved refunds are returned via the original payment method where possible, within a reasonable processing period.
Contact
Email info@panthertravels.pk or WhatsApp +92 304 1517691.
This page is a general template and not legal advice; please review it before launch — especially once online payments (Phase 2) are live.